Frequently Asked Questions (FAQ)
Answers to the most common questions about shopping at Myseries. Can't find yours? Reach us via the Contact page.
Are the products at Myseries genuine?
Yes, 100% original. All our products are sourced directly from the brands or their official distributors.
How do I place an order?
Pick your products, add them to the cart, and check out. You can sign in with an email account or directly with your Google account. Once payment is confirmed, we process your order right away.
What payment methods are available?
Bank Virtual Account (BCA, BRI, Mandiri, BNI, and more), QRIS, and e-wallets — all shown at checkout. Orders unpaid within the time limit are cancelled automatically.
How long does shipping take?
We ship with J&T Express. Orders confirmed before 3 PM (WIB) ship the same day; later orders ship the next business day. Transit time depends on the destination, typically 1–4 business days within Java.
How do I track my order?
Sign in to your account and open My Orders — the tracking number appears there once the package is handed to the courier.
My product arrived damaged / incorrect — what now?
Submit a complaint within 1×24 hours of receiving the package, with an uncut unboxing video. See our Return & Refund Policy for details.
How do I contact customer service?
Via WhatsApp (+62) 21 1234 5678
(+62) 812 3456 7890 or email info@myseries.co.id
support@myseries.co.id — full details are on our Contact page.