Return & Refund Policy
Last updated: 15 October 2026. We want you to be happy with every purchase from Myseries. This policy governs product returns and refunds.
1. Reporting Window
Complaints about damaged, defective, or incorrect items must be submitted within 1×24 hours of the package being received, via the WhatsApp number or email listed on our Contact page, including your order number.
2. Return Conditions
Products may be returned if: (a) they arrive damaged or broken, (b) the item delivered differs from what was ordered, or (c) the order is incomplete. An uncut unboxing video is required as proof. For hygiene reasons, cosmetic products that have been unsealed or used cannot be returned unless a manufacturing defect is proven.
3. Process
Once our team verifies your complaint (within 2 business days), we will offer: a replacement of the same product, an exchange for another product of equal value, or a refund. Return shipping is covered by us when the fault is ours.
4. Refunds
Refunds are issued to your bank account or original payment method within 1–3 business days after we receive and inspect the returned product, or after the claim is approved for cases that do not require a return.
5. Order Cancellation
Orders that have not yet shipped can be cancelled by contacting us. Orders already handed to the courier cannot be cancelled, but may still be returned under the conditions above.